Management Policy :: essays research papers

OPERATION AND OPERATIONS MANAGEMENT All physical compositions have operations. A manufacturing association may conduct operations in a foundry, mill, or factory. Our care is in the management of operations, or operations management (OM), including the usual management beat of planning, implementing, and monitoring/controlling. The driving force for OM must be an overriding aim of continually improving service to customers, where customer means the next process as well as the final, external user. Since there is an operation element in every function of the enterprise, all people in all jobs in every department of the organization should team up for avail of there witness operations management elements. Teaming Up with Customers What happens when suppliers and customer are disconnected? Consider purpose work, for example. Whether we speak of goods or services, time- and distance separation in the supplier-customer connection invites trouble. promontory Whats your Job? Quest ion But isnt your job to serve the customer? In grocery stores, where the supplier-relationship is immediate, the operations manager system is hard press to maintain a customer focus. The customer is the next process, or where the work goes next. A buyers customer is the associate in the department to whom the purchased fact goes a cost accountants customer is the manager who uses the accounting operations-where the human body will be produced or the service provided. It is also clear that passim the organization, people not only have customers, they are customers. Lets spring up our attention to what customers want. A Short List of Basic Customer Wants The urgency is a recipients or customers view of a good or service. A close partnership with the customers actual requirements. A close partnership with the customer helps create good specifications, increase the suppliers ability to fulfill the customers needs. What else do customers want? Customers have six requirements of the ir providers High levels of quality. High levels of service. Low costs. OPERATIONS dodge An organizational commitment with wide ranging effects, such as continuing improvement in meeting customer needs, is called a dodge. Strategy itself is necessary because of competition, and successful strategy ensures that company strengths match customer requirements. Integrated Business Strategy To complete its aims, the business team must plan strategy in all four-line functions. A comprehensive strategic business plan deals with issues affecting the whole organization employees, markets, location, line of products and services, customers, capital and financing, profitability, competition, public image and so forth.Management Policy essays research papers OPERATION AND OPERATIONS MANAGEMENT All organizations have operations. A manufacturing company may conduct operations in a foundry, mill, or factory. Our interest is in the management of operations, or operations management (OM), includ ing the usual management cycle of planning, implementing, and monitoring/controlling. The driving force for OM must be an overriding goal of continually improving service to customers, where customer means the next process as well as the final, external user. Since there is an operation element in every function of the enterprise, all people in all jobs in every department of the organization should team up for improvement of there own operations management elements. Teaming Up with Customers What happens when suppliers and customer are disconnected? Consider design work, for example. Whether we speak of goods or services, time- and distance separation in the supplier-customer connection invites trouble. Question Whats your Job? Question But isnt your job to serve the customer? In grocery stores, where the supplier-relationship is immediate, the operations manager system is hard pressed to maintain a customer focus. The customer is the next process, or where the work goes next. A b uyers customer is the associate in the department to whom the purchased item goes a cost accountants customer is the manager who uses the accounting operations-where the design will be produced or the service provided. It is also clear that throughout the organization, people not only have customers, they are customers. Lets turn our attention to what customers want. A Short List of Basic Customer Wants The requirement is a recipients or customers view of a good or service. A close partnership with the customers actual requirements. A close partnership with the customer helps create good specifications, increasing the suppliers ability to fulfill the customers needs. What else do customers want? Customers have six requirements of their providers High levels of quality. High levels of service. Low costs. OPERATIONS STRATEGY An organizational commitment with wide ranging effects, such as continuing improvement in meeting customer needs, is called a strategy. Strategy itself is necessa ry because of competition, and successful strategy ensures that company strengths match customer requirements. Integrated Business Strategy To accomplish its aims, the business team must plan strategy in all four-line functions. A comprehensive strategic business plan deals with issues affecting the whole organization employees, markets, location, line of products and services, customers, capital and financing, profitability, competition, public image and so forth.