Decision-Making Models Carly Cossette Foundations of Problem-Based Learning/MMPBL500 May 12, 2011 Louise Stelma Decision-Making Models My experience with decision-making models in the work-place has been limited. Most of the jobs I pass held I was the one who was told what to do. When I worked at The sign store I had the opportunity to take on a much than supervisory role and was able to be vex more of the decisions which I will try to highlight here. When dealing with guest service the goal is to always optimize, to find the best promising balance among several goals (Bateman&Snell, 2004). You want to make the client sharp as well as the store man timer. During my two age all of my decisions were programmed decisions. They have objectively correct answers and can be solved by using simple rules, policies, or turn computations. (Bateman&Snell, 2004). When working for a big corporation every employee mustiness operate within certain guidelines. How to naviga te these guidelines and still inhabit on the customer happy is the difficult part. I had a customer come in that was given an already fill extinct tour from a remodeling fraternity and wanted to make a acquire. The problem was the check was made out to station Depot Credit Services not The Home Depot. It was afterward hours and the company that issued her the check could not be reached and she wanted this taken care of estimable away. The only way we could take the check was if it were a payment on a credit phone card account. I opened her a credit card, employ that toward her purchase and used the check to pay the credit card mangle right away. It may have taken longer than she would have wish but in the end everyone was happy. Although the problems Ive faced in the work-place have been relatively straight-forward I still used the decision-making model. In customer service speed is crucial so it is grievous to go through the steps as quickly as possible. I became very good at reaching an optimum progeny in! a short time...If you want to ache a full essay, order it on our website: OrderCustomPaper.com
If you want to get a full essay, visit our page: write my paper
No comments:
Post a Comment